1) Cloud Computing Fundamentals
- Introduction to the Cloud Computing
- Evolution of Cloud Computing
- Comparisons with other computing techniques fetchers
- Key characteristics of cloud computing
- Advantages/Disadvantages
- Classification of Cloud Computing
- Based on as a service model
- SAAS (Software as a service)
- PAAS (Platform as a service)
- IAAS (Infrastructure as a service
- Based on deployment or access model
- Public Cloud
- Private Cloud
- Hybrid Cloud
- Based on as a service model
2) Sales Force CRM Concepts
- What is CRM?
- How CRM can help?
- Sales force CRM Navigation terminology
- Compare Salesforce.com CRM with other CRM products
- Customization in sales force .com CRM
- Introduction to sales force CRM Setup tool
- Personal Setup
- App Setup
- Admin Setup
3) Salesforce.Com Cloud Overview
- Sales Cloud
- Service Cloud
- Collaboration Cloud
4) Project development life cycle
5) Sales force editions
6) Apex data loader
7) Organization Administration
- Set your organization’s language & locale
- Manage currency
8) Customization
- Create custom profiles & custom fields
- Define dependent pick list
- Customize lookup fields
- Customize validation & formulas
- Customize page layouts
- Customize standard related lists
- Use field-level security
9) Workflow
- Define workflow
- Set up workflow rules
- Set up workflow tasks & alerts
10) Workflow Approvals
- Plan approvals using workflow
- Use the approval wizard – standard vs. jump start
- Create workflow approvals
11) Security & Access
- Create & Manager Users
- Set organization-wide defaults
- Learn about record accessed
- Create the role hierarchy
- Learn about role transfer & mass Transfer functionality
- Profiles, Login History
12) Data Utilities
- Importing overview
- Learn about import solutions & Custom Object records using the data loader
- User mass delete
- Initiate weekly export
- Use storage
13) Analytics
- Create custom reports
- Use advanced filters
- Use conditional highlighting
- Use custom summary formulas
- Use dashboards
14) Extending Salesforce CRM
- Learn about custom objects
- Learn about custom tabs
- Learn about custom web tabs
15) The Appexchnage
- The AppExchange
- Install an app
- Delete an app
16) Visual Force
- Introduction and Tools
- Purpose of Visual force
- MVC Architecture
17) Controllers
- Variables and Formulas
- Standard Controllers and Standard List Controllers
- Custom Controllers and Controller Extensions
- Using static resources and custom components
- Styling VF pages
- Overriding buttons, links and tabs with VF
- Using JavaScript in VF Pages
- Advanced examples
18) APEX
- Introduction to Apex
- Pupose of Apex
19) Apex Fundamentals
- Collections
- Loops
20) Apex Scheduling
- Triggers
- Invoking Apex
- Classes, Objects and Interfaces
- Testing Apex
- Dynamic Apex
- Batch Apex
- Debugging Apex
- Deploying Apex
- Developing Apex in managed packages
21) sObjects and the Database
- What is an sObject
- SOQL and SOSL Queries
