- What is Service Now
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Why and who can use Service Now
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Concept of cloud computing in Service Now
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Introduction to ITIL foundation
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Navigation and users
- Helpful portals, releases
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Creating Gauges
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Define CSS properties, UI Properties
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Change visibility of Homepage and banner
- Creating Application, module
- Creating table
- Personalizing form and table layout
- Creating Section,
- View
- Dictionary entries
- Dictionary overrides
- Reference qualifiers
- Related lists
- Creating an update set
- Merge update set
- Retrieve Update set in another instance
Creating workflow
- Workflow editor and workflow scripts
- Workflow activities and workflow context
- Workflow stages, transitions
- Use of service catalog, back end execution
- Creating catalog item, record producer, order guide
- Create RITM and catalog task
- Attaching workflow to catalog items
Importing data in Service Now
- Data sources,
- XML import
- Transform maps,
- Scheduled data import
- Import sets
- Transform scripts
- Data load automation
User Administration
- Creating groups
- Users and Departments
- Concept of delegation
- Customizing user profile
- Roles & group membership
- Fetch detail of logged in user
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Defining a Template
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Define notification
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Email logs
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Introduction to SMTP and POP mail servers
- Trigger email on event
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SLA Definitions
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SLA Properties
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Attach SLA to tasks
- Create schedule and child schedule
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Introduction to scheduled jobs
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Scheduled Job log
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Scheduled reports
Access Control List
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Create Read, Write and Create ACL on table and field level
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Debug ACLS
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Write ACL Scripts
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Concept of privileged system admin
Content Management (CMS)
- Creating site, page
- Dynamic content block
- Define Header, theme, style sheet
- Creating UI page, UI macros
- Introduction to web services
- SOAP Messages
Debugging
- Personalize users
- Debugging Business Rule
- Debugging ACL
- Background scripts
